After-sale Service

1.Maintenance service

For all the EPON and terminal units, Ethernet switch, and other products, New Greennet promises: Maintenance for life; 24-month maintenance for free.
For these network products in the free maintenance regulations in the maintenance card, we provide free maintenance services within the whole country. For those not in the free maintenance regulations, we provide fee-cost maintenance service.
For the products of stopping production, H-NET will preserve several products for failure exchange and maintenance.

2.Technology support

For all the EPON and terminal units, Ethernet switch, and other products, H-NET promises:
Technology support for life: Free call and E-mail technology supports for each sold network products for life.
Software upgrade for life: Provide upgrade software in the form of E-mail or CD for clients and clients can download it in customer service web

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